Singapore Airlines and SilkAir have made additional temporary adjustments to selected services across the network in response to weak demand due to the Covid-19 outbreak. This will result in a 7.1% decrease in the scheduled capacity (measured in available seat-kilometres) from February to end-May 2020.
The SIA Group has taken swift action to mitigate the impact of Covid-19. They will continue to monitor the situation, and be nimble and flexible in adjusting their capacity to match the changing demand patterns in the market.
“Singapore Airlines and SilkAir apologise for the inconvenience caused. Affected customers will be notified and re-accommodated onto other flights. If you have booked your tickets through a travel agency, please contact your agent for assistance. If you have booked your tickets directly with Singapore Airlines, please contact the SIA reservations team at (+65) 6223-8888 if you need any assistance. As we are expecting large volumes of calls, we seek your patience and understanding that our customer service agents may take longer than usual to respond to you,” The SIA Group explained.