Swiss-belhotel Mangga Besar, Jakarta is delighted to announce the appointment of M. Isa Ismail Rauf as General Manager. Isa has moved from Palm Park Hotel, Surabaya and now lead the team at Swiss-belhotel Mangga Besar Jakarta.
Isa started his hospitality career in food and beverage management earning increasingly senior roles in operations and room sales management. More than 25 years experiences as senior managerial position in the hospitality industry, particularly in hotels or resorts accommodation.
He then took on General Manager position in 2011 for MesaStila Resort Magelang managed by Mesa Hotels and Resorts. He successfully introduce the MesaStila brand and lead the award-winning of Inspire Luxe List Award, World Luxury Spa Awards and Asia Spa Awards. He has a degree in Bachelor of Business in Hospitality Management from the Victoria University of Technology in Melbourne Accredited by Australian Institute of Hospitality Management and Hotel.
“I’m all for exceeding customer expectations and motivating staff so they feel empowered to achieve their highest potential. That makes a successful hotel,” said Isa.
He is eager to embrace new experiences by exploring the Mangga Besar area, travelling within Indonesia, discovering authentic local cuisine and most importantly, learning about the people and the various cultures.
“I enjoy meeting people and discovering new cultures,” explains Isa.
On off days, he enjoys running, biking and spending time with his family. In Jakarta, he will be responsible for the hotel’s operations and ensuring that the team continues to deliver the excellent service for which Swiss-belhotel Mangga Besar Jakarta as a 4-star international hotel.