Garuda Indonesia, the national airline of Indonesia and rated as a 5- star airline by the international airline review firm Skytrax, together with its subsidiary Citilink Indonesia and join operation management partner Sriwijaya Air Group has launched the localized pricing feature to further enhance the booking experience for its passengers. The enhancement personalizes booking experience as passengers may now pay for their flight tickets and other purchases made via the website and mobile app in the currency of their choice.
For the initial phase: International passengers (outside Indonesia) may select any of the following currencies to complete their booking: THB, EUR, JPY, HKD, GBP, SGD, USD and AUD. By enabling its passengers to select their preferred currency, passengers are now able to confirm and see the final billing amount without having to wait for the credit card statement. Garuda Indonesia Group – Sriwijaya Air Group will be rolling out additional currencies throughout this year.
This initiative is powered by Citi® InstantFX foreign exchange management solution. InstantFX supports over 70 currencies and is widely used by clients in various industries including Online Travel Agencies, Payment Service Providers and Online Marketplaces.
CEO Citi Indonesia Batara Sianturi commented, “We are honored to be trusted by the country’s flag-carrier Garuda Indonesia Group – Sriwijaya Air Group in regard to utilizing Citi® InstantFX solution. We are confident that Citi’s global network and solutions will support the airline to bring an even more seamless experience to their customers.”
Meanwhile, CEO of Garuda Indonesia Ari Askhara stated “As part of companies drive to improve customer satisfaction, we continously strive to provide our passengers with a convenient and seamless booking experience. The presence of Citi® InstantFX become significant value for Garuda Indonesia’s continuesly improvement in online booking experience, as form of our commitment in bringing the new flight experience towards our passengers through digital and technology innovation”.
“In the future, the collaboration between Garuda Indonesia Group and Citi ® InstantFX Solution will also be implemented by the joint operations management partner of Garuda Indonesia Group – Sriwijaya Air Group”.